| Policies |
money and lower costs some items are drop shipped directly from the manufacturer. Some of these manufacturers do not supply tracking information so for those items tracking will not be provided.
Return Policy Defective Products:
item, please contact the manufacturer to confirm the item is defective. Items found not to be defective may be subject to a restock fee of 15%.
restocking fee. In addition to this fee, a pro-rated charge will be assessed for items that are returned damaged, incomplete or with non-resalable parts. This pro-rated charge does not apply if product is returned in new condition with all manufacturer packaging and documentation. Return Notes:
at ra@dtmdirect.net include a description of the problem you are experiencing if applicable. Not providing the detailed information requested will delay the returns process. Once your request has been received, you will be contacted within 2 business days with an RA number and instructions for sending back the item(s). The RA number, once provided, is valid for 3 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. Once shipped, Email the tracking number(s) to us with your DTMdirect order number. We will notify you via Email of your refund or exchange once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment or defective merchandise. All refunds are processed immediately upon notification to you via the original payment method.
information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. We will not sell, rent or disclose your personally identifying information to anybody or any company except as required to process your order. How much information must I share? The amount of information we collect depends on you. We only collect the information needed for secure ordering and customizing your shopping experience. What about e-mail? If you become a DTMdirect customer, you may receive promotional mailings and/or promotional e-mail from us if you choose to opt in. If you would prefer not to receive these, reply back to the email or call us and we will gladly remove you from our list. When you purchase online from DTMdirect, we may contact you by E-mail to confirm your order or to update you on its status. How do you protect my information? DTMdirect stays on the leading edge of today's technology regarding protection of your personal information. We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. All transaction information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers, Microsoft Internet Explorer and Netscape Communicator. In addition, access to your personal information is restricted within our company to provide maximum security. What about cookies? We love to eat cookies we do not use cookies on this website though. The site is hosted by Yahoo Merchant Solutions who provides the shopping cart pages and they do use cookies to keep track of your order click here to see there privacy policy.. How can I give you feedback? Send us feedback via e-mail. Feedback given in this manner becomes the property of DTMdirect and may be used for promotional purposes. How can I contact you? Click here to contact us: |
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